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An Enhanced Notification Experience Across the Dispatch Platform
Jennifer Juarez
Published on:
March 30, 2021
Updated on:
October 1, 2024
Published on:
March 30, 2021
Updated on:
October 1, 2024
Dispatch heard your requests and has delivered new enhancements! Improved notifications are here — across our entire platform. Whether you are a Dispatch Connect or Marketplace customer, you’re able to take advantage of these new features.
While previously the platform only allowed for email order updates, now recipients can receive SMS notifications throughout the entire delivery process. These include when an order is created, out for delivery, and completed. The text messages enable all parties involved to be on top of updates.
Automatically created once an order is placed, the notifications will include a shareable link with real-time tracking of your order. You'll see the following tracking information:
With this addition, you’re ensuring that external stakeholders are aware of the status of a delivery — from order creation to drop-off. This ultimately results in improvements to productivity, customer satisfaction, and your business’s bottom line.
Here are a few examples of how these notifications can save you valuable time:
Dispatch Connect customers can also utilize branded email notifications when they are using the Marketplace to fulfill orders for a consistent experience across all deliveries.
The best part? These enhanced notifications are free through your Connect subscription!
In the Dispatch Marketplace, you’ll find similar new options. SMS notifications will now be available, along with email updates. The order status pages linked to notifications will contain your business name and phone number — further streamlining delivery data and providing transparency. You can also add your business branding to email notifications through your Dispatch account for no additional fee. This branding includes your company name and contact information in the subject and body of all emails and helps remind your customers or notification recipients of in-progress orders to ensure they are successfully delivered.
Additional advantages include:
Dispatch Connect is a delivery management solution that allows you to visualize and organize your daily deliveries — all in one place. With Dispatch Connect, you can:
Interested in learning what Dispatch can do for your business? Visit our website to learn more about Dispatch Connect and the Dispatch platform today.
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